Pre-sale
Application consulting
Understand your working conditions, budget and brand preference, then recommend
suitable machine configurations and optional attachments.
Jobsite analysis
Model comparison
Fuel and maintenance estimation
Service & Support
Global service for your construction machinery fleet
Andes provides lifecycle service support for excavators, cranes, road machinery and more –
helping dealers and end users keep machines running safely, efficiently and for longer.
helping dealers and end users keep machines running safely, efficiently and for longer.
End-to-end professional support from pre-sale to after-sale
From model selection and commissioning to spare parts, training and remote troubleshooting,
Andes’ professional service engineers and local partners deliver fast response in your country.
24/7 response for key projects
Factory-authorized service network
Original parts and technical files
Model matching and total cost evaluation before purchase
On-site or remote commissioning guidance after machines arrive
Full sets of operation and maintenance manuals in English
Technical support throughout the entire equipment lifecycle
Service coverage
Global export markets
Asia • Africa • Middle East • Latin America • Eastern Europe
Response window
≤ 24 hours
Initial feedback for service requests on working days
Spare parts
Original and OEM parts
Hydraulic, structural, undercarriage, electrical components
Technical support
Remote + on-site
Video guidance, factory engineers, periodic visits
Export projects
200+ countries
Construction machinery delivered to global clients
Cooperated brands
20+ brands
Chinese and international manufacturers
Machine types
15+ categories
Excavators, cranes, concrete, road, port machinery
Service experience
10+ years
International trading and project service
Core service capabilities
Andes works closely with OEMs and local service partners to provide end-to-end
support covering consulting, delivery, training, spare parts and technical assistance.
support covering consulting, delivery, training, spare parts and technical assistance.
Delivery
Commissioning & trial run
Provide machine inspection reports, commissioning checklist and remote guidance
to help you start work safely and quickly.
Pre-delivery inspection
Commissioning checklist
Trial run guidance
Training
Operator & maintenance training
Provide English manuals and remote training materials so that operators and
mechanics can quickly master daily operation and care.
Operation video
Maintenance schedule
Safety checklist
Parts
Genuine spare parts supply
Assist you to order original or OEM spare parts, optimize stock list for local
warehouses and arrange fast logistics.
Wear parts package
Emergency shipment
Multi-brand matching
Technical
Remote troubleshooting
Work with factory engineers to analyze fault codes, hydraulic and electrical issues,
and provide step-by-step troubleshooting plans.
Online diagnosis
Factory engineer support
Failure analysis
Upgrade
Performance upgrade & rebuild
For key clients, Andes can help plan machine upgrades, attachment changes or rebuild
plans to extend service life.
Attachment optimization
Rebuild suggestion
Lifecycle planning
Standard service process
A clear, traceable service process helps distributors and end users get quick responses
and accurate solutions when machines need support.
and accurate solutions when machines need support.
From request to solution in several steps
Key information is recorded so that every case can be followed up and reviewed.
Step 01
Submit request
You provide machine model, serial number, working country and problem description
via email, WhatsApp or phone.
via email, WhatsApp or phone.
Step 02
Initial response
Andes service staff confirms details, classifies the case and gives initial
feedback within the agreed time window.
feedback within the agreed time window.
Step 03
Technical analysis
Work with factory engineers or local partners to analyze the issue and give
troubleshooting steps and parts suggestions.
troubleshooting steps and parts suggestions.
Step 04
Solution execution
Guide on-site technicians to implement the solution and verify the result,
then record the case for future reference.
then record the case for future reference.
After-sales service commitment
Andes focuses on long-term cooperation with dealers and project owners. Service quality
is evaluated not only by response speed, but also by machine availability and total cost.
is evaluated not only by response speed, but also by machine availability and total cost.
• Provide clear service contacts and channels for each project.
• Offer reasonable spare parts proposals to reduce unplanned downtime.
• Share typical failure cases and maintenance tips regularly.
• Help clients coordinate with manufacturers on major issues.
Target: stable machines, predictable costs and long-term cooperation
Need service support or spare parts quotation?
Send your machine list and current issues to Andes. We will evaluate and
reply with a practical service proposal.
reply with a practical service proposal.
